Kristin Ackerson
WORK
About
Staff Product Designer • 10 Years in B2B SaaS
Systems thinker who obsesses over the
why
to create
solutions that land
Get in touch
Featured projects
Vanta
Multi-framework test outcomes
Making compliance monitoring trustworthy and actionable across many frameworks
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Drift
Bionic chatbots
Leveraging generative AI to improve how businesses buy from businesses
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Drift
Chatbot builder redesign
Improving ease of use with a chatbot building experience aligned with customers' mental models
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Drift
Reusable blocks
Making chatbot building more efficient and improving conversational consistency by eliminating redundant workflows
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Drift
Collaborative conversation design
Improving how customers collaborate on chatbot conversation design
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Buildium
New customer onboarding
Designing a clearer path from trial to active customer
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