Kristin Ackerson
WORK
About
Staff product designer • 10 years of experience in B2B SaaS
Systems thinker dedicated to solving complex problems with
thoughtful design
Get in touch
Featured projects
Multi-outcome test results
Making compliance monitoring trustworthy and actionable across many frameworks
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VANTA
Bionic chatbots
Leveraging generative AI to improve how businesses buy from businesses
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DRIFT
Chatbot builder redesign
Improving ease of use with a chatbot building experience aligned with customers' mental models
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DRIFT
Reusable blocks
Making chatbot building more efficient and improving conversational consistency by eliminating redundant workflows
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DRIFT
Collaborative conversation design
Improving how customers collaborate on chatbot conversation design
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DRIFT
New customer onboarding
Designing a clearer path from trial to active customer
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BUILDIUM
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