Kristin Ackerson
Product designER
WORK
About
Experienced designer and systems thinker
passionate about tackling complex user problems
with thoughtful interaction design
Systems thinker passionate about tackling complex user problems with thoughtful interaction design
Currently designing the next generation of AI-powered B2B buying experiences at Drift
Let's chat!
Featured projects
Collaborative conversation design
Improving how customers collaborate on chatbot conversation design
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DRIFT
Reusable blocks
Helping customers create consistent chatbot experiences in less time
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DRIFT
Chatbot builder redesign
Improving ease of use with a chatbot building experience aligned with customers' mental models
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DRIFT
Conversation flow report
Helping customers understand conversation drop-off
More details coming soon!
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DRIFT
Conversation routing builder
Conversation routing rules designed to align with how teams are organized
More details coming soon!
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DRIFT
New customer onboarding
Increasing time to value with an easy to use onboarding experience
More details coming soon!
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BUILDIUM
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